Conan Hines at ILTACON: “It’s about outcomes.”

Conan Hines, Director of Practice innovation at Fried Frank, shares his philosophy on building an entrepreneurial and empowered team within a law firm. He believes that true innovation comes from the lawyers, and his role is to provide them with the right tools, rather than dictating how they should work. He emphasizes that the real value of technology, including AI, lies in its ability to deliver tangible outcomes for clients, such as faster, more accurate search results without hallucination. While he acknowledges the hype around AI, he is optimistic about the future. As AI models become more mature and stable, Conan says the focus will shift from developing new models to integrating existing ones into an open, interconnected ecosystem that solves real-world problems for lawyers and clients.